First United Bank & Trust Reduces Network Costs by 50% and Increases Bandwidth by 400% with Bridgepointe

Greater Efficiency with Nearly a Million Dollars Saved 

The transition to SD-WAN resulted in a dramatic 50% reduction in network costs, with savings reaching hundreds of thousands of dollars over a three-year contract. The bank also experienced a 400% increase in bandwidth and achieved full circuit redundancy at every location, significantly enhancing network reliability. 

AJ explains, “The technology we’re now using, thanks to Bridgepointe, is ten times better than the old network, and we have much more visibility. Co-management of the network provides us with the ability to troubleshoot when needed versus always relying on a vendor.” 

This comprehensive solution will save First United Bank & Trust nearly a million dollars over its three-year contract and has improved its operational efficiency, customer experience, and overall network performance. 

Unified Communication Platforms Modernize the Call Center 

The bank also implemented a new unified communication platform for the call center, enabling chat and text capabilities that integrated seamlessly.

The new platform introduced omnichannel support on the call center side, allowing the bank to better serve customers through a single, streamlined interface. 

“With our previous call center solution, the call center agents couldn’t chat or text. Making the switch allowed us to open new paths of communication with our customers instead of just calling.

As a small community bank, we love to foster face-to-face interactions. We like to have phone conversations. We want to hear and feel our customers. This new solution allows us to continue having that while supplementing with chat and text. It’s a huge benefit that provides a preferred channel to all customers, and even better, it all comes from the same console, making things much more efficient for our call center associates.” 

Says AJ, “Having that neutral third party like Bridgepointe that deals with finding solutions all the time has been so valuable. With projects like these, so much investigation and vetting must be done before you even get to the potential solutions, but this time, I had the Bridgepointe team. They do this daily, taking all that work off your plate right from the start. Usually, these types of projects involve a trade-off — you might get a win on cost but lose on functionality, or vice versa. However, thanks to working with Bridgepointe, both projects were a win-win!” 

Bridgepointe partners with leading communication and collaboration suppliers to provide powerful, cost-effective communication options that drive user satisfaction and efficiency.