In a one of its kind approach, Shangri-La has unveiled an extraordinary collection of animal ambassadors who transform stays into unforgettable journeys of joy, wonder, and meaningful connection. From London’s bustling cityscape to Mauritius’ pristine beaches and Sri Lanka’s lush wilderness, these beloved residents are rewriting the rules of guest experience; one tail wag, gentle shell pat, and conservation story at a time.
Rocky: London’s four-legged concierge
At the iconic Shangri-La the Shard, London, Rocky, a cute 11-year-old Yorkshire terrier, has elevated pet hospitality to an art form. As the hotel’s official Pet Relations Manager, Rocky specializes in “fur-st impressions,” epertly navigating everything from paw-litical negotiations between cats and dogs to providing emergency tail-wagging therapy for guests in need.
“Rocky doesn’t just welcome pets; he creates moments of pure delight,” explains his human colleagues. “Whether he’s sampling treats for quality control or posing for selfies in the lobby’s sunniest spots, he brings an infectious energy that reminds everyone, human and animal alike, that hospitality is about heart.”
Toto, Fifi & Lola: living history in paradise
On the sun-kissed shores of Mauritius, Shangri-La’s most venerable residents tell stories that span more than a century. Toto, at 120 years old, has lived through World War I, World War II, and the sinking of the Titanic, making him not just the resort’s oldest living resident, but a genuine piece of living history.
Alongside companions Fifi and Lola (both sprightly 80-year-olds), these gentle giants have become the heart and soul of the resort’s children’s program. The entire kids’ club is themed around their adventures, with staff sporting Fifi, Lola, and Toto-branded t-shirts, while young guests receive specially designed tote bags, toys, and clothing featuring their beloved shell-bearing friends.
“Children light up when they meet our tortoises,” shares the resort’s team. “There’s something magical about connecting with creatures who carry such wisdom and tranquillity. They teach patience, gentleness, and respect for all living beings.”
El-la: A story of hope and healing
Through a five-year, USD $10,000+ commitment, Shangri-La Colombo and Shangri-La Hambantota are funding El-la’s complete rehabilitation journey – from vulnerable orphan to strong, free-roaming elephant ready to return to the wild.
Redefining hospitality through play and purpose
From Rocky’s Instagram-worthy lobby appearances to Toto’s century-spanning wisdom and El-la’s inspiring rehabilitation, Shangri-La’s Living Residents prove that the most memorable travel experiences happen when genuine care meets creative hospitality. As travelers increasingly seek meaningful connections, Shangri-La continues pioneering approaches that nourish both the soul and the world around us – one resident, one story, and one gentle step at a time.
Guests across all three properties can follow their favorite residents’ journeys through curated experiences, conservation storytelling, and specially designed eco-conscious merchandise that supports ongoing care and conservation efforts.